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Learn more about individuals receiving Service Coordination from Racker Centers

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Service Coordination

A team approach at working with individuals with disabilities, their support network and various service providers to help each individual realize their goals. 

Service Coordinators can help people with:

  • Respite, day and home Services
  • Health, clinical and counseling services
  • Adaptive equipment and environmental modifications
  • Educational, recreational and social options
  • Residential and employment options
  • Financial and futures planning


Medicaid Service Coordination - is a service provided to individuals who require on-going and comprehensive support. Service Coordinators work with the person with disabilities and their family to meet immediate and emerging needs, as well as providing resources and information.

Plan of Care Support Services - provides intermittent case management services, most often two to four times per year.

Home Service/ Service Access Program - provides a staff person dedicated to help families navigate the beginning stages of OPWDD eligibility, meeting immediate needs and assessing future needs.

Consolidated Support Services Brokers (CSS or Self Determination) - help individuals interested in self-directing and managing the supports and services they receive. Fiscal Management Services (FMS) is a partner in the management of CSS funding. 

Service Coordinator Eligibility

To be eligible for services, you must:

  • have a documented diagnosis of a developmental disability
  • be enrolled in Medicaid, or be eligible for Medicaid programs*
  • have a need for Service Coordination on a regular basis

* If you are not currently enrolled in Medicaid programs, ask us how we may be able to assist you with the process.


We offer Medicaid Service Coordination in Cortland, Tioga and Tompkins Counties.

For more information on Service Coordination:

Contact Sandy Ehrlich via email at or phone at 607.753.9376 x139.